Question 1

What is the Shipping Process ?

Accepted Answer

Shipping InformationAt Springs of Serenity Healing, we take great care in packaging and shipping your handcrafted herbal and wellness products safely and securely.Tracked & Insured ShippingAll orders are shipped with:Tracking informationShipping insuranceSecure packaging to help protect your order during transitOnce your order has shipped, you will receive a confirmation email containing your tracking number so you can monitor your package every step of the way.Processing TimeOrders are typically processed within 2–5 business days unless otherwise stated. During high-volume periods, holidays, or product launches, processing times may be slightly extended.Shipping CarriersWe ship using trusted carriers such as:USPSUPSFedEx
(depending on package size, weight, and destination)Delivery ResponsibilityOnce your package has been accepted and marked as delivered by the shipping carrier, Springs of Serenity Healing is not responsible for:Lost or stolen packages after deliveryIncorrect shipping addresses entered at checkoutShipping delays caused by the carrier, weather, or unforeseen circumstancesMUST be 21 years or older to sign for your package upon delivery. Please double-check your shipping address before placing your order.Damaged PackagesIf your order arrives damaged, please contact us within 3 days of delivery with:Your order numberPhotos of the damaged package and productWe will work with the shipping carrier and assist with the insured shipping claim process when applicable.Contact InformationFor shipping questions or concerns, please contact:Springs of Serenity Healinginfo@springsofserenityhealing.com

Question 2

What is the process for making our products?

Accepted Answer

At Springs of Serenity Healing, we believe wellness begins with intention, quality, and respect for the plants we work with. Our herbal products are thoughtfully crafted using carefully sourced botanicals selected from trusted and reputable suppliers who share our commitment to quality, purity, and sustainability.We work with herbs sourced from established companies that prioritize ethical harvesting practices, freshness, and ingredient integrity. Once our botanicals arrive, every blend is handcrafted in Colorado in small batches with care and intention. From herbal teas and tinctures to botanical blends and wellness products, each item is created to provide a calming, grounding, and holistic experience.Our process combines traditional herbal inspiration with mindful craftsmanship, allowing us to create unique blends designed to support relaxation, balance, and everyday wellness. Every product is prepared with attention to detail to ensure consistency, freshness, and a high-quality experience for our customers.Rooted in the peaceful energy of Colorado, Springs of Serenity Healing brings together nature, herbal education, and intentional wellness through handcrafted botanical creations made with care.For proudct questions or concerns, please contact:Springs of Serenity Healinginfo@springsofserenityhealing.com

Question 3

Why do I have to be 21 years or older if the herbs are legal?

Accepted Answer

Due to each states local laws of inhaling products. You must be at least 21 years of age to order any of our smoakable blends. Age will be verified via order & upon delivery. Ordering & Using Springs of Serenity Healing and purchasing our products, you confirm that you are 21 years of age or older.
We do not sell products to anyone under 21 years old. We reserve the right to cancel any order if age verification cannot be provided.
Customers are responsible for knowing and following their local laws regarding herbal and botanical products.
If you have any questions, please contact us at:info@springsofserenityhealing.com

Question 4

What is the return/exchange policy ?

Accepted Answer

Returns, Exchanges & Product PolicyWelcome to Springs of Serenity Healing. Due to the nature of our handcrafted herbal and wellness products, all sales are final. Please review our policy carefully before placing an order.All Sales Are FinalFor health, hygiene, and product integrity reasons, we do not accept returns, refunds, or cancellations on any herbal products, teas, tinctures, botanical blends, smokable herbs, salves, oils, or other wellness items once an order has been placed.Exchanges for Damaged or Incorrect ItemsWe only offer exchanges if:Your item arrives damaged during shippingYou received the wrong itemTo request an exchange, please contact us within 3 days of delivery with:Your order numberA description of the issueClear photos of the damaged or incorrect product and packagingRequests submitted outside this timeframe may not qualify for an exchange.Non-Returnable ItemsThe following items cannot be returned or exchanged:Opened or used herbal productsSmokable botanical blendsTeas, tinctures, oils, salves, or consumable itemsCustom or made-to-order productsSale or discounted itemsGift cardsProduct DisclaimerOur products are handcrafted in small batches using herbs and botanical ingredients. Individual experiences may vary. Products and statements offered by Springs of Serenity Healing are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare professional before using herbal products if you are pregnant, nursing, taking medications, or have a medical condition.Shipping ResponsibilityOnce a package has been marked as delivered by the shipping carrier, Springs of Serenity Healing is not responsible for lost, stolen, or delayed packages. Please ensure your shipping address is correct before completing your purchase.Contact UsIf you have questions regarding your order, please contact us at:Springs of Serenity Healinginfo@springsofserenityhealing.com

Frequently asked questions

What is the Shipping Process ?

What is the process for making our products?

Why do I have to be 21 years or older if the herbs are legal?

What is the return/exchange policy ?